When do concert tickets go on sale?
Tickets to upcoming shows typically go on sale Monday at 10 am approximately one month in advance of the concert. Due to artist booking schedules and holidays, this may vary.
Click here to sign up to receive advanced concert notifications.
How do I purchase concert tickets?
Customers can purchase tickets online at billybobstexas.com/concerts, in person at our box office, or over the phone by calling 817-624-7117. Other than cash, we accept Visa, MasterCard, American Express Diners Club, Billy Bob’s Texas gift cards, and traveler’s checks issued in U.S. currency. We do NOT accept Discover cards or checks.
*Billy Bob’s Texas strongly discourages purchasing tickets through ticket brokers or third party ticket sellers and is not responsible for any damages or inconveniences incurred through the use of third party ticket sellers.
Is there a service fee to purchase tickets?
Tickets purchased from Billy Bob’s box office in person are not subject to additional fees. Tickets purchased online or by calling the box office will include a service fee and processing fee.
Billy Bob’s will email your tickets at no cost to be printed by the purchaser. If you prefer to have your tickets sent standard mail, a $5 mailing fee will be assessed to your order. Tickets can also be held at will call for pickup.
What is the ticket refund policy?
What is the cancellation policy at Billy Bob’s Texas?
YOU MUST OBTAIN A REFUND FOR A CANCELLED SHOW AND PURCHASE TICKETS TO A NEW SHOW ONCE IT IS SCHEDULED. If a concert is cancelled, you are entitled to receive a full refund at the point of purchase. Billy Bob’s makes every effort to re-schedule a concert in the event of a cancellation; however, due to timing differences and artist availability we will not honor tickets from a cancelled performance. An automatic refund will occur for purchases made online or over the phone. You may contact the box office to inquire about the status of your refund during normal box office hours. All guests who purchase their tickets in person from the box office must bring their tickets back during box office hours to obtain a refund.
What are the steps for printing my tickets at home?
You must have Adobe Acrobat Reader to print your tickets. Once you have Adobe installed (a download link can be found in the confirmation email), find the blue rectangle box in your confirmation email located directly under shipping information and click to print. Each ticket must have a clear barcode on each page.
What should I do if I can’t print my tickets or my tickets do not print correctly?
If you cannot print your tickets or they do not print with a clear barcode, contact the box office during normal business hours by calling 817-624-7117. They can provide alternative shipping methods to ensure you receive your concert tickets.
How can I receive information about scheduled concerts or special events?
Click here to sign up to receive advance notification of upcoming events and concerts. You can also follow us on Facebook and Twitter. If you prefer to contact us via phone, give us a call at 817-624-7117. We’re always happy to answer your questions and keep you informed.